Professional Experience
May 2022 -
Pres
V Gaming League, LLC/ECRUIT.GG, Gaming Community Intern
-
Support Sales Engagement with Fortune 500 Clients & dozens of College Leagues
-
Develop demonstration videos for top clients with strong organizational skills
-
Provide profile testing to support program debugging with attention to detail
March 2022 - March 2023
Gamercraft, Customer Support Representative
-
Provided on-demand technical support for about 370,000 users
-
Leveraged corporate knowledge base to quickly resolve issues
-
Met 100% Service Level Agreements and First Call Resolution KPIs
March 2021 -
March 2022
New England Scholastic Gaming, Virtual Community Manager
-
Engaged hundreds of students to build Virtual Communities after COVID
-
Developed Social Media Content for esports events
-
Provided officiating, research and media support
Education
2020 - 2024
University of New Haven –
West Haven, CT
BS Business Management with a concentration in Esports Management
2016 - 2020
Saint Paul Catholic Highschool - Bristol, CT
Highschool Diploma
Skills
-
Customer Engagement
-
Community Building
-
Social Media Optimization
-
Customer Service
-
Teamwork
-
Problem Solving
-
Technical Proficiency
-
Communication
-
Time Management
-
Empathy
-
Leadership
-
Communication
